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Alishia H

1 reviews | Active since Oct 2021

18 Jul 2022, 07:47

Wonderbooth Photobooth hiring

DON’T use wonderbooth! I enquired about his services Monday the 11th, paid a deposit Thursday. Between Friday and today there was no correspondence to a point were I started getting very worried. My function was for tomorrow because of lack of communication from his side I then went to investigate reviews to find something to prove to me that he delivers what is promised. Unfortunately I found two bad reviews,I then assumed he walked off with my money this causing panic. I had to go with someone else because of this. To my surprise this afternoon he gets back in touch, a little too late in my opinion. Apparently he was off duty but how would I know this, if only he informed me that he would be unavailable we could of avoided all this, he Facebook page says available 24/7. He wants to deliver the service but how can I trust him? He absolutely refuses to pay back 50% of my deposit. I don’t think it’s fair. No contract was signed stating the terms and conditions. What right do I have because he can just go on and on about how he has more rights than me. Not happy, do not recommend wonderbooth at all !!! Poor communication unprofessional

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Replies (1)
Wonder Booth Photo Booth Hire
Wonder Booth Photo Booth Hire's reply18 Jul 2022, 13:10
Official
Good Day Alishia,
Thank you for your review, please follow this link https://drive.google.com/file/d/1Pu5q4qSs6L8lH-FAiHPJEf6XKj438tuP/view?fbclid=IwAR2sLHui9SeoGWYTzXMHM4srR0mKrvRuY7yMT2FI9X9lvKeI3zGuaWhen6M to our WhatsApp communication as some of the stuff you have mentioned is untrue. Also reasons as to why it isn't fair for us to process the refund are located within the chat which is legitimate. You made no effort to contact me directly on my cellphone even though you saw WhatsApp was showing you a single tick...All your event details were finalized on Thursday, we communicated all the way until 18:00 which is way past COB, and you had sent the POP at 14:00. Had you been ****med don't you think communication would have ceased immediately after receiving your payment? The only thing missing was your strip design which of course could be finalized yesterday or even today.
Seeing that I am making sense, you sent a voice note stating that you have canceled the new vendor and asked me if you could trust me. I assured you that the services will be delivered, and you then changed your mind again???
On the review where a reply was sent, the customer failed to provide an invoice or proof of payment as we have requested.
However why only look at the negatives to come to your conclusion, while there are tons of positive reviews? Also, tons of posts where we were at previous events and actually tagged the venues? We have over 4000 total likes/followers across all our social media platforms. We are also a registered business with our banking details public (on our website) for
the sake of transparency. Which to a person who is not thinking out of panic shows that we actually do exist and have existed for about 4 years to date.
Nevertheless, we are keen on providing a compromise. Should you/your friend may want to make use of our services, we will deduct your deposit from the quotation and collect the rest on-site upon arrival.