Shocking service and treatment
<p>I was told they had enough tiles so I paid timeously. Just after I paid I was told another client wanted the same tiles and would I consider others. We didn't want the others and wanted the original tiles we had paid for. Was then told no they need to sort it out as the other client also paid. I found this highly suspicious. Seems some clients are deemed more important than others. Eventually I asked for a refund and will never go back to womag again. </p>
MD of womag at least phoned to apologise.
MD of womag at least phoned to apologise.
Hi Sally
We are so sorry for your experience. We had a sale and simply dropped the ball.
We had implemented a new procedure that should prevent this from happening again.
I understand that your money was refunded to you, that our MD called to apologise and that you had been offered a 15% discount on a future purchase, should we be lucky enough to get you as a customer again.
Once more, we sincerely apologise for the problem you experienced.
Hi Sally
We are so sorry for your experience. We had a sale and simply dropped the ball.
We had implemented a new procedure that should prevent this from happening again.
I understand that your money was refunded to you, that our MD called to apologise and that you had been offered a 15% discount on a future purchase, should we be lucky enough to get you as a customer again.
Once more, we sincerely apologise for the problem you experienced.