1 reviews | Active since Mar 2014
Atrocious customer service and response
<p>We contacted Womag to ask whether they could fix a small issue on our granite work tops that they had installed. It took almost 6 weeks and several phone calls before they finally sent somebody out to look at the issue. He told us how he would recommend it was fixed and said Womag would be back in touch with us.</p> <p>After another 2 weeks we finally got a phone call and were told that Womag would not fix the issue as our worktops were installed too long ago and as they had changed their system they had no record of our purchase - I emailed them our original quote and in any event we had told them we were prepared to pay.</p> <p>If Womag was not interesetd why did they not say that to start with but let us wait for almost 2 months!</p>
Dear Sian
I had investigated why you had not been told off the bat that our company does not offer maintenance services (regardless of the fact that you purchased your tops 16 years ago).It seems that your call had reached a new member of staff. In her desire to ensure a high customer service she promised you something that we do not do. There are companies out there whose core business is repair and maintenance of natural stone. Our core business is manufacturing and installation.
I understand that to make up for lost time that WOMAG has offered to do your repairs at cost but that you had already contracted a specialist repair company.
Our failing is that we did not communicate to you immediately that this is not part of our product offering. For this I apologise on behalf of WOMAG.
Dear Sian
I had investigated why you had not been told off the bat that our company does not offer maintenance services (regardless of the fact that you purchased your tops 16 years ago).It seems that your call had reached a new member of staff. In her desire to ensure a high customer service she promised you something that we do not do. There are companies out there whose core business is repair and maintenance of natural stone. Our core business is manufacturing and installation.
I understand that to make up for lost time that WOMAG has offered to do your repairs at cost but that you had already contracted a specialist repair company.
Our failing is that we did not communicate to you immediately that this is not part of our product offering. For this I apologise on behalf of WOMAG.