Zanzibar horror with WOLO

We booked a Deluxe Zanzibar trip through WOLO Travel and were we in for a SHOCK! On arrival we were asked to pay 50 USD. Room was standard because apparently that is what we paid for. But upon the sale, I was told, it is one of the best. The room was on the 3rd floor. Room had view of the reception, because that's all they had, apparently, they were too busy. On arrival we were late (after dinner time) they gave us a late dinner. It was so hot and they had no cold drinks. Warm water and juice because they shut down everything. The dining area smelt awful, like something went off. Chicken was red inside, not cooked properly. We retired to bed not eating anything. There were neither a TV or a phone in the room to contact reception. Room was really very standard and when I booked, I was not given the option to upgrade the room with the agent. I was not even aware there were multiple types of rooms. Toilet paper was of the lowest quality. There were 2 days of power cuts. No air con in the rooms. If we needed help from reception, we had to walk down because of having no wifi. No bottle cold drinks, no bottle water. If we took a walk we had to take a glass of water because there was no bottle. They sold bottle water at the shop on the premises which obviously we had to pay for in dollars. There were 4 types of accommodations. When booking my trip, I wasn’t told this! The bungalow being the most expensive with sea views. And we were not allowed to use that area. There were renovations going on at the resort. There was constant noise very early in the morning because they were dumping stuff at the back of our block. We could hear the construction men screaming. Noise even when we came to lay down in the afternoon. Not a peaceful atmosphere.

Our departure was at 6am. They said they will have a packed breakfast ready for us, there was nothing. We left without having anything. We met other people at the airport they had breakfast packs as well as water and juice cos they too had to leave their hotels early, but from WOLO, we had nothing.

They did not have much choice of stuff to do and for a deluxe package, it was limited. On one evening they had no gin said it finished and we could only get the next day. The breakfast was the same everyday. No bacon or sausages. Only chicken Vienna's. With other things that was repeated everyday. Food was not up to standard, even for an African country. Meat was not edible. We had to have warm drinks when there was no electricity. A resort should have back up for guests. They had a generator but didn't switch it on quickly. Our air con was blowing hot air. They resolved that.