Wolmans Luggage - cant be bothered

I had taken a bag for repairs to Wolmans, in La Lucia Mall, Durban on 19 Feb 2019, and only recieved the bag 27 March 2019, no one called me once in all that time to inform me on the status of my bag, nor did they ask my permission to send the bag off to the supplier, it was to be repaired in house. I had called them earlier in March to findout what was happing with the bag, thats when I was told where the bag was, and that they would courier it back and it would arive by the 16th of March, this did not happen, I only saw results once I called them on the 25th of March and lost my temper.

They wasted 5 weeks, I could have made a better plan, when I insited to speak to the owner, I was informed he was playing golf (this was in the middle of the day) and when I finally did get hold of him his response was "listen here", "calmn down", and "you have your bag whats the problem?" And just ended the call, and didnt even have the decency to call back.

After stressing out for 5 weeks to just get the bag back in time for my trip on the 1st of April, I got my bag but I was not respected at all and treated like my concerns where not important, this business just wants money so the owner can play golf.

Service is pathetic and the store prices are completely over priced, go to coachmens instead