1 reviews | Active since May 2015
Shocking Service - Empty Promisses.
My family bought me a Titanium ring with two gold bands in the centre of the ring for my birthday on the 28th March 2015. <br> <br> After taking he ring back for a resizing (30th March 2015) and the ring being ordered I was shocked to find out after 2 weeks to find out that the ring had not been ordered. I was then promised that it would only take a week to have it ready. <br> A week later and I receive a disappointing call saying that they ordered the wrong ring. I was then promised another week and it would be ready. I was **** to constantly and disappointed because the ring was only ready after 2 weeks. I went in to the store today to collect and when I compared the two rings side by side they were completely different and had had enough. <br> <br> I got my full refund but it was meant to be a birthday present from loved ones. During this whole ordeal my mother went to the same store for repairs to a chain that is dear to her. We discovered through a mishap on the stores part that they had sent the chain to another jeweller in the centre to be repair and planned on charging us DOUBLE! the cost of repairs.<br> <br> Needles to say I will never recomend Wolf Bros to anyone ever again.
We truly are sorry that it has ended with you not having your ring and being even further frustrated.
We use a supplier to manufacture the titanium rings as they are manufactured in a very different process to fine jewellery. We have been using this supplier for several years with very few issues. We will have to further investigate as to why your ring has been an issue, as the designs are registered against style codes and should be reordered in the correct size with much simplicity.
Regarding your mother's strand of pearls, we do make use of the lady who restrings pearls in the centre are are meant to receive preferential rates so that our prices don't become more expensive than those elsewhere in the shopping center. Again, I'll have to investigate with them, as to why they called you and why they were charging us incorrectly. I presume seeing as though they called you, that they mistakenly thought you were one of their customers. Subsequent to this, we have stopped using their services with immediate effect.
Nevertheless, I completely understand the sour taste left in your mouth following these experiences ad once again re-iterate how sorry we are for this experience.
We truly are sorry that it has ended with you not having your ring and being even further frustrated.
We use a supplier to manufacture the titanium rings as they are manufactured in a very different process to fine jewellery. We have been using this supplier for several years with very few issues. We will have to further investigate as to why your ring has been an issue, as the designs are registered against style codes and should be reordered in the correct size with much simplicity.
Regarding your mother's strand of pearls, we do make use of the lady who restrings pearls in the centre are are meant to receive preferential rates so that our prices don't become more expensive than those elsewhere in the shopping center. Again, I'll have to investigate with them, as to why they called you and why they were charging us incorrectly. I presume seeing as though they called you, that they mistakenly thought you were one of their customers. Subsequent to this, we have stopped using their services with immediate effect.
Nevertheless, I completely understand the sour taste left in your mouth following these experiences ad once again re-iterate how sorry we are for this experience.