2 months for an update

I handed in my watch on the 8 February to Abi at the Wolf Bros Jewellers in Clearwater Mall. She has never bothered to pick up the phone and call unless I initiate. I have gone there numerous times and I have called and i get told the same thing....Sorry it is still with the supplier. i mean seriously i am only trying to find out if the watch will get fixed and how long that will take as it is still under warranty. So the least i expect is to kept up to date on what is happening. She does not follow up even when i explain to her that I just want to kept where the watch is and what the delay is. She never has an answer. I find this totally ridiculous. the last call I ever got I was on 5 March to which she still had to get feedback. I have even asked for my watch back so that I can get it fixed elsewhere cause clearly trying to get a simple answer is worse than pulling wisdom teeth. I have logged a complain with CPA.