Wok n Roll Woodlands Boulevard

What an utter disappointment. We have been plenty a time and have always had a good experience. Since last year September things started to go in a downward spiral. The service has become so horrible that you cannot even rate it, it is non existent. We went for the buffet option around 2 months ago, my wife and one of our friends ordered the waffle and ice cream dessert. On arrival they both noticed that the ice cream was sour. The manager apologized and removed the ice cream. This was coupled with extremely poor service from our waiter. Tonight 03/01/2022 we took friends there for the first time giving them the benefit of the doubt and hoping that things have improved. We were a table of 8 people. Once again we were met with absolutely poor service. There were no sushi in sight on the conveyer belt and we had to wait 1h15 for our first plate of sushi. The manager then informed me that there was only one chef on duty and that he himself was also making sushi trying to get the orders out. Eventually some of our sushi came. I had ordered the Tuna Nigiri. Upon arrival it seemed like the fish had been frozen before, it looked strange. I took a bite and immediately tasted the texture was off and it had a sour taste to it. I spat it out and smelled the next piece. To my disgust the fish was extremely rotten. I called the manager once again and politely asked him to smell the sushi. He pulled his face and agreed that it was off. He removed the plate without saying a word and never returned. He did not even apologize for the service that we had experienced. Never ever will I set foot in any of Wok n Roll's branches.