Disappointed

To Telkom ? WNS Global

I have had a terrible experience trying to contact the client service centre! As a business and a client of you guys for many years I am absolutely disappointed, disgusted and horrified as to the time I have to wait to get through to a consultant on the customer care line! Going through the call centre is an absolute nightmare! I have received a CV from your consultant Suraya Soobrathi as per our discussion while she was attending to my account in return for assisting her with finding a job as we are a recruitment company. When we communicate with her on whatsapp or on cellphone calls, things seem to get done faster! I've noticed on the cv that its not Telkom anymore, its WNS! Who the hell is WNS and why do they have my personal and business information! What happened to the POPI Act! You should just give all your consultants our cellphone numbers and send their cv's so we can bribe them with jobs and chat on whatsapp to get things done faster! if 1 agent can do it why cant all of them!

Whatsapp and personal calls seem more viable and will increase your capacity in efficiency and service delivery to consumers! STOP PUTTING US ON HOLD!

Absolutely disgusted and disappointed with your service!

Des.