JS
Johan S
1 reviews | Active since Mar 2019
23 Aug 2021, 19:26
********* WIZE BOOKS.
According to wize books they do refunds once a week..
On the 13th of august i sent my banking details per their request.
It has been SEVEN WORKING DAYS.
11 DAYS IN TOTAL.
This is unprofessional and discriminating.
They add products to your chart automatically. THAT IS ********* AND *******ION.
Call me.
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Wize Books's replyOfficial
24 Aug 2021, 13:49Good day Mr Swanepoel,
Firstly, I want to apologise that you are disappointed with the service you received. We do our utmost best to always be at the top of our game and meet our customers needs at all times and we are very sad to hear that we were not up to your expectations.
Our refunds take between 7-14 days to be processed and this is communicated to all our customers. I see your refund was processed within 10 days which is well within our allocated time frame. This policy is app**** for ALL refunds so we are unable to see why you feel this is "discriminatory"?
Pre-loaded carts: We pre-load academic material into a student's cart based on the module codes the student is registered for. This is an agreement we have with the relevant University to make it easy and convenient for the student when purchasing books. They have the option to remove any non-compulsory items they don't need, or alternatively they can also choose to purchase everything they need elsewhere. Under NO circumstances do we force anyone to purchase from us. Your comment that we are ********* therefore carries no justification. We strive to make our service as convenient as possible for students and if this is not what you are looking for, we wish you well in your future studies and we hope another bookshop will be able to meet your needs.
Firstly, I want to apologise that you are disappointed with the service you received. We do our utmost best to always be at the top of our game and meet our customers needs at all times and we are very sad to hear that we were not up to your expectations.
Our refunds take between 7-14 days to be processed and this is communicated to all our customers. I see your refund was processed within 10 days which is well within our allocated time frame. This policy is app**** for ALL refunds so we are unable to see why you feel this is "discriminatory"?
Pre-loaded carts: We pre-load academic material into a student's cart based on the module codes the student is registered for. This is an agreement we have with the relevant University to make it easy and convenient for the student when purchasing books. They have the option to remove any non-compulsory items they don't need, or alternatively they can also choose to purchase everything they need elsewhere. Under NO circumstances do we force anyone to purchase from us. Your comment that we are ********* therefore carries no justification. We strive to make our service as convenient as possible for students and if this is not what you are looking for, we wish you well in your future studies and we hope another bookshop will be able to meet your needs.
Wize Books's reply24 Aug 2021, 13:49
Official
Good day Mr Swanepoel,
Firstly, I want to apologise that you are disappointed with the service you received. We do our utmost best to always be at the top of our game and meet our customers needs at all times and we are very sad to hear that we were not up to your expectations.
Our refunds take between 7-14 days to be processed and this is communicated to all our customers. I see your refund was processed within 10 days which is well within our allocated time frame. This policy is app**** for ALL refunds so we are unable to see why you feel this is "discriminatory"?
Pre-loaded carts: We pre-load academic material into a student's cart based on the module codes the student is registered for. This is an agreement we have with the relevant University to make it easy and convenient for the student when purchasing books. They have the option to remove any non-compulsory items they don't need, or alternatively they can also choose to purchase everything they need elsewhere. Under NO circumstances do we force anyone to purchase from us. Your comment that we are ********* therefore carries no justification. We strive to make our service as convenient as possible for students and if this is not what you are looking for, we wish you well in your future studies and we hope another bookshop will be able to meet your needs.
Firstly, I want to apologise that you are disappointed with the service you received. We do our utmost best to always be at the top of our game and meet our customers needs at all times and we are very sad to hear that we were not up to your expectations.
Our refunds take between 7-14 days to be processed and this is communicated to all our customers. I see your refund was processed within 10 days which is well within our allocated time frame. This policy is app**** for ALL refunds so we are unable to see why you feel this is "discriminatory"?
Pre-loaded carts: We pre-load academic material into a student's cart based on the module codes the student is registered for. This is an agreement we have with the relevant University to make it easy and convenient for the student when purchasing books. They have the option to remove any non-compulsory items they don't need, or alternatively they can also choose to purchase everything they need elsewhere. Under NO circumstances do we force anyone to purchase from us. Your comment that we are ********* therefore carries no justification. We strive to make our service as convenient as possible for students and if this is not what you are looking for, we wish you well in your future studies and we hope another bookshop will be able to meet your needs.