I want my full refund....

<div>Returned all the books, in original box and packaging via PostNet as we had to change colleges. Only refunded partial payment. When querying the difference, we are suddenly told a book was damaged. All books were in excellent condition when returned? ****** offered pictures of the so-called damage and that interestingly took 6 days to be provided??? Definitely won't deal with them again. I want my money back! PSA, be very careful using them #underhanded!</div>