Faulty system & rude attitude

A faulty pay gate system which doesn't advise you that your order is confirmed until you manually intervene. When we called to see if the order had been processed a WEEK after we were told that we have already collected our books. They send "rate our service" requests before they process your order. And to add insult to injury- when my son goes to collect he gets snide comments from the lady in the shop asking if I was his Father then commenting that at least now she won't get any more emails from me complaining. In fairness to Wize Books, when I called to complain I did get a call back promptly - with an explanation that my son must have "misunderstood". I don't believe this to be the case. From the start to end it was a really poor experience.