CB
Cornee B

1 reviews | Active since Jun 2010

19 Aug 2022, 09:17

Books purchased, only to be informed that it is out of stock and urgently need it for studies

I purchased books for my UNISA Degree studies. My studies are financed through my company and so are my books. I was only able to receive my prescribed book list on Thursday the 11th August 2022, and submitted my order to Wize Books on Sunday the 14 August 2022. Payment reflected in their account on the 17th August, and only then I was informed that the order can only be dispatched on the 29th August. When I enquired about this, i was informed that one of the books were not in stock. This was not originally communicated to me on the website (I have screenshots of this as proof). I was then told that I'm incorrect and that it was mentioned. That night I received another delay on order email that is now postponed to the 2nd September. The total order was R2560. Delivery fee was for free in that order. If I want to split it so that I can at least receive some books, I have to pay delivery fee now. I have assignments due on the 23rd and 24th of August and I Urgently need my books so that I am able to submit my assignments. My company has paid for these books and they are expecting me to properly perform on my studies, but I can't because the provider of my books are withholding it from me. I'm very frustrated with the service received and there is no going the extra mile for the purpose of someone's studies with the provider.

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Replies (2)
Wize Books
Wize Books's reply19 Aug 2022, 11:06
Official
Good day Cornee,
 
I want to apologize for the confusion with your order. The book you are referring to is unfortunately out of stock and we have ordered this for you. 

3 out of the 4 books you ordered are in stock and we have however done a complementary split for you where we will carry the cost of the 2nd courier to ensure you receive the books that are in stock now. I can see these 3 books have already been packed and are awaiting courier collection thus they will be delivered soon.
 
Wishing you a blessed weekend ahead.
CB
Cornee B's update19 Aug 2022, 12:12
Reviewer Update
Good day,

I need the book a lot sooner than the 2nd September.
I have 2 assignments due for this subject before then – one being now this coming 23rd August and another on the 28th August 2022.
That is 2 assignments out of 2 for this subject that I will fail due to not having the text book!
Is there a way that you can refund the price of the book to me so that I can source another supplier of this book that has it in stock?
My company paid for the books based on this being available, and I’m the one that will suffer the consequences of not being able to complete the subject due to missing the deadlines as the order was mixed up.
There was no way that the date on the lead time meant anything to me as your customer, the fact that it showed in stock I knew I could make faster arrangements for the receipt of these books, even if it was collecting it myself.
This is my final year of my degree, and I’ve been given a deadline on my studies by my employer. I’m not going to allow a delay due to your systems to affect that. I don’t have the luxury of doing that.
I need a guarantee of delivery of this book along with the others or I have to send my account details for you for a refund so that I can try and make an alternative plan?