Steve ane Wesley

<p>I had the most unfortunate experience with a guy called Steve; a little African guy working at your Gardens, Cape Town branch, just outside the Gardens Centre shopping mall. I can only assume he works there because of Wizards’ BBBEE certificates. A few weeks ago I asked him to print something I designed. The shop wasn’t busy at all as it was early in the morning. Steve took a full 10-15 minutes to print a single A4 colour page. After 5 minutes a grabbed a chair closer after I noticed Steve had disappeared. Eventually he appeared with the print, but I had to ask him for my memory stick. At first he appeared confused and then realised he had not given it to me. After standing there for a few minutes I had point to him which memory stick is mine because he had forgotten what my memory stick looks like. <br /> <br /> A month or so after that experience I went back to Wizardz at the same Gardens branch and again I was greeted by unfortunate Steve. I gave him a second chance in hoping it will go better. I asked Steve to print a few business cards for me. It was bad enough to try and figure out what Steve is trying to say as his English is bad, but Steve was again confused in response to my questions and I suggested he should call one of the designers so I can talk to someone who can understand me. What a waste of my time indeed. To my disbelieve I notice Steve was attending other clients whilst busy with me, and only after helping the one client he went to the designers department. Steve came back but assisted another client before heading towards me saying the designers are all busy.</p> <p>I was calm during the whole process and I started again from the beginning to explain to Steve what I want to do. Steve did not pay attention and I was sent home with a template he got from a private client so I can work on that template. Totally unprofessional, and I truly hope this is not the direction Wizardz are moving in. The next day I went back to Wizardz at the same branch and I was told by a worker there that I was given the wrong template and that is not the way they do business. He also told me Steve was not supposed to give me templates like that. I told him that I was unhappy about this and although he tried fixing the problem and avoid sending me back home again, he was unsuccessful and thanks to Steve wasted again my time and the guy who tried to help me. <br /> <br /> Luckily the next day (third day) a guy called Wesley, at the same Gardens branch assisted me and I was thrilled he could help me. Wesley was professional, friendly, and helpful. I received the service I was used to at Wizardz and in a matter no longer than 10 minutes I was presented with my business cards, beautifully wrapped and thanked with a smile.</p> <p>Please look into this and review Steve’s job description, because he truly gives Wizardz a bad name and he needs to earn more experience. Whoever decided to he should work with the client seriously needs a review on their job description too.</p>