NM
Nombulelo M

1 reviews | Active since Aug 2014

24 Oct 2019, 20:28

Wix.com *****s unsuspecting customers' moneys usung auto-renewal for their subscriptions

So wix.com accepts new premium customers and set their accounts on autorenew when they buy their premium contracts. When an old contract ends, Wix.com auto-debit your account with an annual subcription amount without asking for your consent and not even plan with you on the date that suits you for that payment. This happened to me yesterday, an amount deposited into my account for my upcoming medical procedure got debited by wix.com and they are saying it is my fault that I did not cancel auto-renew. I contacted them their billing service days before this to ask for a discount in order to consider renewing my premium contract since I could not afford their current prices, their personnel responded by saying it cannot be done. She did not warn me about the fact that autorenewal is active and can take whatever I have in my bank account without prior arrangement. Wix.com still uses the contracts which contravens the stipulations of our CPA which disallows service providers to autorenew customers' fixed term contracts with them just because they did not state their wish to discontinue on time. Wix.com offers no cooling period for these renewals to show they know they are meant to ***** from unsuspecting consumers. Also they debit for their auto-renewal as an online shopping method even though it is supposed to be a debit order so customers cannot disapprove these unauthorized debits. We cannot afford to have companies who still grow their businesses based on consumers' ignorance and claim there is no way to refund even if you state I do not want this product from day 1 of 365 days it is supposed to last for. To top it all, I am a student, +R4000 is such a big amount for an opportunistic business to snatch it away just because I snoozed. Fixed-term contracts are required to have cooling periods for a reason, they are a big financial commitment especially if the amount is taken unexpectedly. There is no such thing as a non-cancellable contracts under all South African trading acts contracts. This American company is taking advantage of unsuspecting consumers like myself. Wix.com I do not want the service you charged my personal account without prior arrangement for, I need back my so much needed money you took using means which give me no power to authorize. If you sell what you have to push down customers' throats, may be you are not selling something of value. You cannot say you are doing well when you are made of customers who do not want to be your customers. Bring back my medical expenses money with immediate effect wix.com.

0
Replies (0)