Unfair Billing System

I have dealt with this establishment for several years now and found them extremely caring and helpful in the past (Pre-Covid).

Their billing system is rather appalling, and irregular to say the least. This has been an ongoing thing for a couple of years now.

They will some months bill you twice in one month, and other months they will bill correctly. In the past few months I have been billed more often than usual and it is now getting to a point where one has to draw the line and inform potential clients of this as well.

Of late I have requested them to lift the account as it reflects that I have not paid and even went as far as providing them with proof of payment. Today they confirmed (Giovanna (Wix Support) December 1, 2022 6:00 AM (UTC-05:00)) that the amount was captured and the error was dealt with, only to find that I was debited again today.

The email read: "After looking into your credit card details. I was able to locate the charge and have included ..."

Wix's billing system is inaccurate and so are there staff members as they do not understand that once an account is paid, you are not allowed to bill until the next cycle, as is the case with most businesses and operations.

When subscribing to these sites, please ensure that you always check your billing on your bank account statements as they enjoy over-billing/charging your account at random as if it is their own.

**Be very careful of establishments such as these**