Charging upfront fees for something you are not going to use

I took out a Premium Wix Plan last year 2018 and I know nothing about turning off the renew button (So beware everyone out there) Then today I get charged R2447 out of my bank account : This being for a renewal - I have not used Wix for about 10 months now and the renewal is for upfront payment (So it is for the year going forward) Now they have on their site that you cannot be refunded for something you are not going to use, but you have paid for the entire year ? What is up with that. I sent in a refund request and got a message that if it is approved then I get it within 20 working days (It is month end and I have a budget - so I cannot afford to wait 20 days for a refund for something I am not using) I want someone from Wix to do this refund ASAP - I am going to log this same message on hellopeter and all over Facebook if I don't get my refund right now