1 reviews | Active since Jan 2013
Bad support and service
Do not spend money on WIX, use the free service if you must until you can pay someone else.
Here is a few issues I have with them listed in short: 1. The support team suck, they have not been able to help me with a previous issue for a whole week. I had to figure out what was wrong myself. 2. Some pages on the admin/account side breaks so much while working that I have to leave and come back the next day to work on my sites again. 3. Although I receive multiple promotional emails from them I have never received a email about any of the many warning on my website which was so serious that the website(s) was inaccessible by the public........ best of all was that none of the warnings was anything that I changed or broke myself. 4. Domain disconnected on their side by itself and I had to verify the nameservers again. 5. The automatic support chat mechanism is a big waste of time. 6. SLOW, everything is SLOW (and no, it is not my internet connection or computer) 7. It takes the WIX support anything from 5 to 12 hours to respond to your query (South Africa). 8. Although they supply the SSL service/certification themselves i have had a situation where the SSL certificate malfunctioned which lead to my website to be inaccessible, I did not get any notification about this, my client had to discover it themselves and I had to disable the SSL service just to get the website up and running again.
