1 reviews | Active since Jan 2021
Based on my personnel experience!
<div>Wisolar installed a system at our property that has never performed to date. After several complaints and 3 failed installations, we requested for a full refund but Wisolar is not responding and did not refunded us the money. Wisolar issued us a supplementary CoC on their installation (paid by us at an extra cost) and after repeated system outages we requested at our cost 2 different independent inspections by 2 different registered certified electrical bodies. Both attested to a non-compliant installation! Wisolar forced us to pay the outstanding 30% owned before their technician left the premises on installation day and the system failed during that same night at 2AM. After numerous emails and videos and calls Wisolar claims the problem resides with our electrical board installation and they are done with their work – we must bring at our cost an electrician! We had our electrical board certified and the CoC issued which confirms that no fault exists with our house electrical installation. </div>
We offer a replacement/repair warranty.
A system error always displays a fault code.
1. There are legacy wiring issues at your property - earth is being used as neutral somewhere in the house or neutral is being used as earth which is preventing an auto grid bypass at set voltage with no fault code
We had requested your initial CoC so an electrician checks the fault in your home wiring. All you produced was an initial CoC of a different property.
Our team will be able to assist and resolve once house electrical fault is traced.
2. The system you went with, is less than the system we recommended for your full house load. You ordered the smallest 5kw solar electricity system that generates and stores up to 5,518 kwh per annum. While your usage is over 28, 283 kWh per annum.
You are currently enjoying solar during day within the generation capacity of your system. But insufficient storage to carry load during the night.
Your cooperation will be required in order to improve your experience.
We offer a replacement/repair warranty.
A system error always displays a fault code.
1. There are legacy wiring issues at your property - earth is being used as neutral somewhere in the house or neutral is being used as earth which is preventing an auto grid bypass at set voltage with no fault code
We had requested your initial CoC so an electrician checks the fault in your home wiring. All you produced was an initial CoC of a different property.
Our team will be able to assist and resolve once house electrical fault is traced.
2. The system you went with, is less than the system we recommended for your full house load. You ordered the smallest 5kw solar electricity system that generates and stores up to 5,518 kwh per annum. While your usage is over 28, 283 kWh per annum.
You are currently enjoying solar during day within the generation capacity of your system. But insufficient storage to carry load during the night.
Your cooperation will be required in order to improve your experience.