Worst service ever!!!!!!

Urgent Escalation: Request for UETR and MT103 Payment Confirmation Dear Wise Customer Support, I am writing to express my growing frustration and concern regarding the handling of my request for information relating to Transfer #***. As the sender and beneficiary of these funds, I have repeatedly requested two standard banking documents: The UETR (Unique End-to-End Transaction Reference); and The MT103 payment confirmation. These documents are essential for tracing an international transfer that remains unresolved and are routinely used by financial institutions worldwide to investigate delayed or missing payments. Unfortunately, rather than receiving the requested information, I have repeatedly been placed on hold, transferred between consultants, and given conflicting or incomplete responses. At this point, I feel as though I am being given the runaround instead of receiving the assistance that should be readily available for a transaction of this nature. The funds in question amount to R245,620.10 and relate to a residential property transaction in South Africa. The transfer was funded on 28 May 2026 and Wise reflects the transaction as "Paid Out" on the same date. Despite this, the funds have not been made available, and both Standard Bank and other institutions involved have been unable to provide meaningful assistance without the tracing information that I am requesting. I therefore request the following as a matter of urgency: The UETR (Unique End-to-End Transaction Reference) for Transfer #***; The MT103 payment confirmation; Written confirmation of the exact institution currently holding or processing the funds; Confirmation of whether JPMorgan Chase acted as the correspondent bank in this transaction; and The name and contact details of the department responsible for payment investigations should further escalation become necessary. This matter has now been ongoing since 28 May 2026 and has caused significant financial prejudice, stress, and delays in a time-sensitive property transfer transaction. I would appreciate receiving the requested information without further delay. If Wise is unable to provide these documents, kindly explain in writing why they cannot be furnished and identify the institution that is able to provide them. I look forward to your urgent response. Suzanne Kettlewell on behalf of Robert Neal Kettlewell Transfer Number: *** Banking Partner ***