POOR CUSTOMER SERVICES AND CONTRAVENTION OF TREATING CUSTOMER FAIRLY PRENCIPLE

Poor customer services Branch in Elim they explained what is required to join in a piece meal fashion. I had to go back and look for the information required, even though i did not understand the rational behind the requirement. Telephoned head office to understand the rational the lady did not care. she basically said you must bring the required information or don't join.

The information required is proof that i was a member of the another burial society so that they can waive the waiting period. I was a member of ....... burial society for the past seven years and they want proof of payment for the past seven years. The Agent did not inform me when i enquired.

The Agent in Tzaneen cannot even explain the rational behind the rule. Should i decide to join will i be treated fairly in the event of claiming or i will get the same service i received at Elim and at Head Office