FM
Fortune M

1 reviews | Active since Nov 2023

13 Nov 2023, 09:10

Bad service from the cashier

I was as t Polokwane town today in the morning I was number 1 they open for us when I suppose to pay I gave the guy who was the cashier my I'd and inside of Id they was a slip and I gave him money instead of assisting me, he leave my things and call another client and he don't ask me, when I ask him y a u assisting the second client while I'm the first client he said because u did come with the book of wisani I ask him I am not supposed to pay I'd I didn't come with the book, I am not they way he talk to me please communicate with your staff member, he must teach himself to communicate well with clients.

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Replies (2)
Wisani Burial Society
Wisani Burial Society's reply13 Nov 2023, 09:54
Official
Dear valued customer,

Thank you for bringing this to our attention. We sincerely apologise for the inconvenience you experienced at our Polokwane branch. Our customers' satisfaction is our top priority, and it's clear we missed the mark this time. We are addressing this with our staff to ensure better communication and service in the future. We appreciate your feedback as it helps us improve. We hope to have the opportunity to serve you better next time.

Warm regards,
Wisani Burial Society
Wisani Burial Society
Wisani Burial Society's reply13 Nov 2023, 09:57
Official
Dear valued customer,

Thank you for bringing this to our attention. We sincerely apologise for the inconvenience you experienced at our Polokwane branch. Our customers' satisfaction is our top priority, and it's clear we missed the mark this time. We are addressing this with our staff to ensure better communication and service in the future. We appreciate your feedback as it helps us improve. We hope to have the opportunity to serve you better next time.

Warm regards,
Wisani Burial Society