WIREIT Pathetic Customer Service

Over the last month or 2 I have had to request my electricity token from Wireit, it has not been sent via SMS as it always had within minutes previously . Every time i sent an email requesting Id get a reply with the TOKEN but asking if they had correct details and every time Id give the same details back. Today I get told they need POP so i send my message from Capitec with reference, no need POP from Bankers i get told sarcastically , Its cost me airtime, date and time trying to just get my token i have PAID for. The service i have received is abysmal - still waiting for my token , no electricity