DS
Denise S
1 reviews | Active since Feb 2019
12 Oct 2023, 14:32
Wireit... No token for electricity paid for
Less than 1 star in fact. Paid R600 for electricity early this morning and still not received my token. Their call centre is not functioning. Are they still in business. Have I lost my money.
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Replies (4)DS
Denise S's updateReviewer Update
12 Oct 2023, 14:47Still no all centre or emails answered. Seems like we all got conned.
DS
Denise S's update12 Oct 2023, 14:47
Reviewer Update
Still no all centre or emails answered. Seems like we all got conned.
WireIT's replyOfficial
12 Oct 2023, 15:31Good Afternoon Denise,
We apologise for the inconvenience caused. I believe that our Call Centre did respond to your email at 10h24 this morning advising you of the ticket that was opened for your query. Unfortunately, the technical issue is out of our control at this stage as we are awaiting feedback from FNB's technical division. Once they have managed to resolve the issue the tokens will be generated.
Once again, our sincere apologies for the delay.
Kind regards
WireIT
We apologise for the inconvenience caused. I believe that our Call Centre did respond to your email at 10h24 this morning advising you of the ticket that was opened for your query. Unfortunately, the technical issue is out of our control at this stage as we are awaiting feedback from FNB's technical division. Once they have managed to resolve the issue the tokens will be generated.
Once again, our sincere apologies for the delay.
Kind regards
WireIT
WireIT's reply12 Oct 2023, 15:31
Official
Good Afternoon Denise,
We apologise for the inconvenience caused. I believe that our Call Centre did respond to your email at 10h24 this morning advising you of the ticket that was opened for your query. Unfortunately, the technical issue is out of our control at this stage as we are awaiting feedback from FNB's technical division. Once they have managed to resolve the issue the tokens will be generated.
Once again, our sincere apologies for the delay.
Kind regards
WireIT
We apologise for the inconvenience caused. I believe that our Call Centre did respond to your email at 10h24 this morning advising you of the ticket that was opened for your query. Unfortunately, the technical issue is out of our control at this stage as we are awaiting feedback from FNB's technical division. Once they have managed to resolve the issue the tokens will be generated.
Once again, our sincere apologies for the delay.
Kind regards
WireIT
DS
Denise S's updateReviewer Update
12 Oct 2023, 15:56Thanks for your response. FNB were not aware of any issues on their part. A question ❓ why is my number blocked on your call centre number then. That is a worry in itself because I used another phone and I went through. Strange.
DS
Denise S's update12 Oct 2023, 15:56
Reviewer Update
Thanks for your response. FNB were not aware of any issues on their part. A question ❓ why is my number blocked on your call centre number then. That is a worry in itself because I used another phone and I went through. Strange.
WireIT's replyOfficial
12 Oct 2023, 16:14Dear Denise,
Please be assured that we do not block numbers. At the moment we are experiencing higher than normal call volumes due to this issue, I can only think that perhaps your call was received at a time when the line was busy/ no agents were available.
Once again, our sincere apologies for this inconvenience.
Kind regards
WireIT
Please be assured that we do not block numbers. At the moment we are experiencing higher than normal call volumes due to this issue, I can only think that perhaps your call was received at a time when the line was busy/ no agents were available.
Once again, our sincere apologies for this inconvenience.
Kind regards
WireIT
WireIT's reply12 Oct 2023, 16:14
Official
Dear Denise,
Please be assured that we do not block numbers. At the moment we are experiencing higher than normal call volumes due to this issue, I can only think that perhaps your call was received at a time when the line was busy/ no agents were available.
Once again, our sincere apologies for this inconvenience.
Kind regards
WireIT
Please be assured that we do not block numbers. At the moment we are experiencing higher than normal call volumes due to this issue, I can only think that perhaps your call was received at a time when the line was busy/ no agents were available.
Once again, our sincere apologies for this inconvenience.
Kind regards
WireIT