Wireit - No Service

The service states that they are available 24/7 if you have any trouble that your electricity token sms or email wasn't received. With my experience If the are you will waiting for an hour and still no answer. When you phone an electronic voice tells you that if you don't want to hold you can press 0 and leave a message and they will phone you back. We have phoned - no answer, we left messages - no phone calls recieved, we send 2 mails and still no response. I have never received a service this bad before and I am shocked at this. I really do feel that the company should rectify their adverti*****t that they are Not available 24/7 and correct their working hours. So that everyone that wants to use their service are not **** to. I personally have gave up trying to get hold of them so that I can receive my electricity token that provides me with the units for the month. With any service, if you pay for it you receive it and today this not what happened to me. This has been a let down completely. If you have sick children at home and need to purchase electric when yours runs out, my advice will be to try get hold of family member that can assist you to buy the electricity at the store if you are not able to go yourself due to your circumstances.