Total incompetence

I registered two meters with Wireit, i went out of the country for 9 months and subsequently they stopped servicing Buffalo City Municipality. On my return and without knowing they canceled there services to BCMM i purchased power for a total of R7000. I didn't receive my two tokens and after a few days I phoned them, only then did they inform me that they stopped the BCMM service. I asked for a refund, they said it took a week (why i don't know but i suspect to receive interest on my money and most probably more that just myself). I get a call today saying I must now send proof of purchase, its two weeks now, i originally sent the purchase date, amount and transaction number, surely they can track the payment with the transaction number, now i must waste my time at the bank to retrieve this information and how much longer must I wait again for the refund. This is electricity, pre-paid, so where do I get the money to purchase power in the meantime. Why did they not initially block all payments, or automatically return the funds to the bank for BCMM transactions. The answer is to draw interest on the hundreds of other people that have done the same as i have as they were not aware of the contract cancelation with BCMM. This is basically ***** as they take money under false pretention. They might refund it but they don't refund the interest. *******...