Poor Service

The call center does not answer or return calls. Emails are not answered. Electricity unit rates vary from one month to the next. I received over 100 units less this month compared to last month for the same amount. The voucher number took over 60 minutes to be sent through. Impossible to generate a receipt online. keep on getting the message: "Contact your municipality or landlord. Your meter is not configured to receive an EBSST or FBE token" I have wasted over 180 minutes waiting on an operator to assist me. I gave up in the end.