WK
Woodford K
1 reviews | Active since Oct 2021
02 Oct 2021, 05:06
No token - no answer - no response
I bought R1200 of prepaid electricity at 22:04 last night and didn't recieve the tokens to load it on the meter. I have called their "24/7" helpline on numerous occasions througout the night and no one answered. I have sent e-mail upon e-mail and there has been no response. Seven hours and counting without electricity. Very disappointed.
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Replies (1)
WireIT's replyOfficial
04 Oct 2021, 09:19Dear Woodford,
We are very sorry for any inconvenience caused. Due to a technical fault outside of our control our call centre was inundated with calls which resulted in delays. I believe that your matter has been resolved.
We look forward to being of better service to you in the future.
Kind regards
Contour Technology
We are very sorry for any inconvenience caused. Due to a technical fault outside of our control our call centre was inundated with calls which resulted in delays. I believe that your matter has been resolved.
We look forward to being of better service to you in the future.
Kind regards
Contour Technology
Best regards,
WireIT's reply04 Oct 2021, 09:19
Official
Dear Woodford,
We are very sorry for any inconvenience caused. Due to a technical fault outside of our control our call centre was inundated with calls which resulted in delays. I believe that your matter has been resolved.
We look forward to being of better service to you in the future.
Kind regards
Contour Technology
We are very sorry for any inconvenience caused. Due to a technical fault outside of our control our call centre was inundated with calls which resulted in delays. I believe that your matter has been resolved.
We look forward to being of better service to you in the future.
Kind regards
Contour Technology
Best regards,