BM
Bongiwe M
1 reviews | Active since Nov 2018
30 Mar 2021, 09:06
Horrible service
Such horrible service I have received since Sunday from the call center agents at wire it! For a Thandeka to tell me that their calls are not recorded and she has not direct report she reports to herself and she is her own boss and I cannot complain to anyone regarding their service! Sies!
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Replies (1)
WireIT's replyOfficial
30 Mar 2021, 10:52Dear Bongiwe,
We have investigated & believe that you purchased a token for the incorrect meter. The agents were correct in advising you to contact your municipality for further assistance. We have addressed your concerns with our agents & apologise that your query was not escalated.
Kind regards
We have investigated & believe that you purchased a token for the incorrect meter. The agents were correct in advising you to contact your municipality for further assistance. We have addressed your concerns with our agents & apologise that your query was not escalated.
Kind regards
WireIT's reply30 Mar 2021, 10:52
Official
Dear Bongiwe,
We have investigated & believe that you purchased a token for the incorrect meter. The agents were correct in advising you to contact your municipality for further assistance. We have addressed your concerns with our agents & apologise that your query was not escalated.
Kind regards
We have investigated & believe that you purchased a token for the incorrect meter. The agents were correct in advising you to contact your municipality for further assistance. We have addressed your concerns with our agents & apologise that your query was not escalated.
Kind regards