Electricity vendor takes money but no power to the people

<p>Like many householders, I am forced to use a pre-paid meter and there are very few available in PE - so like many, I buy tokens on line, from www.wireit.co.za</p> <p> </p> <p>Not for the first time, at 22:09 on 11/3/2017 I EFT'd R2050 from my FNB account into theirs - and guess what? Nothing happened. No SMS.</p> <p> </p> <p>On query, their ********** 459 and ********** blamed FNB, who provided proof the money was paid into WireIt's FNB account. FNB is "unable to reverse" the payment as a result. </p> <p> </p> <p>HOW DOES IT HELP ME?</p> <p>"We have received your query and appreciate your patience. At the moment we are experiencing some <strong>technical issue </strong>in the form of payments not reflecting on the system and our technicians are aware and currently rectifying the matter.??</p> <p> </p> <p>They can see the money on their bank statement. There is no proof whatsoever that their "technicians" are doing anything about it - in fact, aside from a call centre agent fielding flack, they seem to be very comfy with my money.</p> <p> </p> <p>At best this is shocking customer service, and at worst, *****. WIREIT must resolve this immediately or further action and charges are inevitable.</p>