Electricity token not received for 2 days since purchasing.

Worst Service!!!! I bought electricity via my Capitec app for R100 then tried for R10 again , both transactions went through but I still have not received my token. This was 2 days ago. I've called their customer care number which they claim is 24/7 but you wait until you runout of airtime. I have also emailed but have not received any response and I'm now out of Electricity! With 2 kids at home!