1 reviews | Active since Aug 2015
CAN'T BELIEVE I JUST LOST R300 TO WIRE-IT
I've been using Wire-It linked to NMBM to purchase electricity for a while. On Monday I emailed them to change my cell number as I have a new cell. I gave them the old cell number and my email address. I then received an SMS to my new cell from Wire-it giving me a new reference number to put on my bank account, which I did. I purchased R300 electricity online and the code doesn't work. It appears the money has gone onto the old meter that NMBM changed over a year ago which is now not in use. Wire-It say they cannot refund the money, and they cannot transfer the money to my correct meter!! Now I am left with this mess to sort out because they are passing the buck.
Four months later! Wire-It have just phoned me to ask me to remove this report from Hello Peter. I explained to Nobuhle the problem and she has today rectified it. However, this does not make up for the initial bad service from Wire-It, no apology, and the fact that I had to take time off work during working hours to travel into the industrial site to the municipal office to have this matter resolved, which was A HUGE INCONVENIENCE from me. An apology would have been nice...
Four months later! Wire-It have just phoned me to ask me to remove this report from Hello Peter. I explained to Nobuhle the problem and she has today rectified it. However, this does not make up for the initial bad service from Wire-It, no apology, and the fact that I had to take time off work during working hours to travel into the industrial site to the municipal office to have this matter resolved, which was A HUGE INCONVENIENCE from me. An apology would have been nice...