Bad service - WireIT

I've been struggling with keypad since I converted to prepaid . i've been asking WireIT staff to resolve this matter but noone seems to care. everyime the keypad run out of units the keypad goes off and unable to load new units. I've pleaded with this service provider to resolve this but my plea fall in deaf ears . there's no customer care service person to talk to, all communication is on whatsapp and sometimes the person am communicating with just ignore my enquiries. units disappear even when appliances using prepaid are switched off, noone from WireIT is willing to come and see where the problem is. today I had to shower with cold water because am unable to load units due to faulty keypad.