Another corporation unconcerned about customers

As a concept, it is fine to send your money via EFT and an electricity token arrives back via sms or email. The problem is the responsibility that gets thrown out the window when they have an issue with their own bank account on the 30th of June, when you give them money; so they only get the token in July and charge you the July rates and just blatantly say they aren't going to refund you the R50 loss of value for their mistake. If they had even sent a message in June to say there was going to be an issue I would feel more like they have the customers' interests at heart... but they don't. It's just about profits as usual. Not even an apology or an omittance of service charge for that delayed transaction.