HORRIFIED BY WINK THIBAULT IN CPT

I booked a room for a night's stay on the evening of 29 Feb. 2024, at Wink Thibault. Upon arrival, the service was so bad that I was forced to cancel my booking on the spot, opting to rather look for alternative accommodation. Below are the reasons I was so utterly disappointed and shocked by the service I received: 1) When I arrived, the foyer area was full of people waiting to be checked in as only one lady was available at reception. This was despite the fact that it was when check-in opens. 2) Each check-in took at least 10 mins because of the system being used and the amount of info needed. Plus, the same lady doing check-ins also had to attend to issues, such as the person whose access card didn't work and another group who had apparently been waiting quite a while for resolution with their issue. 3) Despite a notice about the POPI Act on the check-in terminal, due to limited space in front of the check-in desk and no queue, people waiting to check-in were milling around quite close together and so could see what personal info was being entered on the screen by the person being checked-in, as it was turned towards guests. There was absolutely no privacy, despite an ID number, cellphone number, address, and full name being required. 4) When I was contacted about payment telephonically earlier in the day, I confirmed whether parking was available. However, when I arrived, I was told that I would need to park on the street indefinitely, as no parking was available. 5) When I complained about the parking issue, the lady said she would need to call her manager, but later advised that her manager was "busy"... "in a meeting". I had come to CPT to spend an evening with my daughter, who just started university. It was meant to be an evening of spoils and togetherness. Instead, I was treated like an animal being herded, and disregarded by a manager who was too busy to attend to his / her customers. I requested a refund at the venue. I made the same request on the website. I have also sent about 3 emails, all to no avail. I am still waiting for my refund. Well done to HelloPeter if it's able to get a response!