Non payment by Wings travel jhb

I received 2 ticket from Wings travel on 18 September. I reserved 2 rooms for 4 days with breakfast and super, the guests booked in but relocated to another town the next day, I've been contacting wings travel almost every day since the 19 September and send multiple emails with empty promises from wings travel jhb, it's been more than a month and I haven't received any payment from Wings travel up till now, I see the other complaints is similar to mine of non payment by Wings travel, nobody is responding back to me even on email