SV
Samantha V

1 reviews | Active since Sept 2017

17 Jul 2024, 08:26

POOR after-sales service/License plates taking almost 2 months

I was assisted by Charlie at Wingfield Motors Kuilsriver over a month ago. I am very very disappointed in his after-sales service; I am yet to receive my license plates and I am the one who has to contact this business every single week since the temp expired. I expressed my dissatisfaction with the fact that, if you see there is a problem the least you can do is to contact the customer, why must I be the one who constantly contacts you as the business?!

Oh, before I forget, not only am I the one wasting my time to keep checking for my non-existing plates by emailing and calling, but I am also expected to drive up and down picking up temp plates and "hopefully before I give birth" at some point my actual plates. This is the worst customer service I have received. Please tell Charlie after sales service is of utmost importance even for him and you as a business actually.

May I please have my plates before a 2nd month ends.

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Replies (1)
Wingfield Motors Kuilsriver / Best Price For My Car
Wingfield Motors Kuilsriver / Best Price For My Car's reply17 Jul 2024, 08:42
Official
Hi Ms Valelo,

I am sorry to hear about the lack of communication and the delay in your cars registration papers. I will address t his with the staff concerned.

I am however happy to report that we have resolved the challenge that we had and we will get the registration done today. 

Kind Regatds
Dale