Worst Online Service EVER!

I ordered wine from [URL Removed] on 14 Jul 2015, since then I've not received ANY communication from wineweb unless I contacted them. They apologised saying that their supplier was out of stock. After that it was one empty promise after the other and that they will give me 30% discount voucher on my next order, what next order?!? Can't even complete my first!?! Each time I'm told that they are working tirelessly to get my order delivered and that I should just give them a couple more days. We are going on 7 weeks now and if I didn't constantly enquire about my order absolutely NO information is received. Backlog or not if you are going to offer a special then make sure you can supply the demand or at least keep people informed and answer your phones because not communicating or answering your phones make people nervous. After cancelling my order I was told my credit card transaction will be reversed, we are going on 1 week and still no refund?!? I'm at this point in time convinced this is a **** website. For anyone else out there looking to do business with [URL Removed] DON'T!