Wineweb+no delivery=theft

We ordered wine several months ago from Wineweb and the money was promptly taken (Order number #3600 and #3643 ). However, after many emails and phone calls, the wine has not yet been delivered. Under the National Consumer Law (whom I am emialing next), this means that Wineweb is not compliant. Even worse, taking someone's money without delivering the promised product, is not only theft, it is *****. We have called, emailed, begged and asked nicely. As the amounts in question are well over a R1000, and 2 orders are involved, I have decided to lay a claim of theft against Wineweb and am writing this complaint out of courtesy, should they wish to actually respond.<br> <br> Kind regards,<br> Marguerite.