Refund

Really not happy, hey called me around August 2023 to join the club, and I did, apparently things didn't work out for me my monthly allowance stop coming through, so they couldn't deduct the R789 and deliver as agreed and just 19 January 2024 I got funds for my son's stationery and uniform, and without even communicating with me if still interested they deducted my money, I was so depressed had to go to the bank, and report this because this was not agreed on and they didn't even bother to confirm if still interested, today my son's school items not bought, I tried to call they and they promised to call me back and assure this is resolved. And with my bank they said should give them up to 7 working days to escalate this, I mean honestly who would want to just purchase alcohol mid Jan, if they saw that they couldn't do as arranged last year they could have called me asked me why than just wait for the day they see funds in my account and they take it without my concern.. Now frustrated my son's school items not paid, and really think I would want a package of alcohol.please I repeat can they refund my money