Bad customer service

The club just teamed up with SAA Voyager program. From 1 March 2018 you can redeem your voyager miles with the club and buy their wine. Awesome, not so. I place an order on the 1 March and went through the online process. Redeemed my miles at R1/mile. However the order never seemed to get going even though Voyager showed that my miles had been redeemed by Wine of the month Club and my credit card had been processed for the balance. I complained and 3 days later get an email from them voiding the sale and telling me to start again. I did so even though the site is slow and the online process laborious. This time however the Voyager miles came through at a lot less than R1/mile. What a ****. Rather email me and not just apologize for the error but offer a compromise of sorts. If their system wasn’t set up properly and they accepted my payment of voyager miles and credit card don’t void the sale and give the payment back to me. Call me and apologize and offer a compromise. Some businesses have no idea how to treat their customers. I hope this review prevents others from being hurt the same way.