Windstone Boarding Kennels Refund Problems

On 13 June 2022 I booked boarding for my dog with Kathryn Winder of Windstone Boarding Kennels, for 4 days. My trip away from home was cancelled, so on 18 June 2022, I cancelled the boarding booking. I paid R700 in advance to secure my booking. When I asked for a refund, Ms Winder said she would pay me R350 as refund, with no reference to a refund policy/guideline, there is nothing on their website. The boarding fee is R150 a day, so for 4 days it was R600. I paid an extra R100 as I was going to pick up my dog on a Sunday. I am unhappy about the following: 1. The R350 refund: Minimum refund should be R300 plus the Sunday R100 pick up fee. So I should get R400 as refund. 2. The length of time it is taking to get my money back: Ms Winder seems to not do internet/online banking, despite having a Backpackers, Horse Riding and Boarding Kennels business, as she claimed she had to go into town to get a bank statement from the bank ( I provided proof of payment), then refund me. She seemed to imply that I am causing her to drive into town, to draw a bank statement, and admin fees (??); I did my booking via WhatsApp, and she responded via WhatsApp too. Thus “admin fees” would be simply data for a few texts. She promised to refund by 30 June 2022, as they go to town and the bank at month end. By 6 July 2022, I still have not received any refund. When I enquired again, she explained that they had been gone on holiday, and I should be patiently waiting for whenever she was ready to refund me. She also said no one told me to pay the full boarding fee up front, and because I did that, I caused her “admin fees”. Today is 11 July, and I still have received no refund. 3. All that I want is my R400 refund as soon as possible. I trust taking my concern to Hellopeter.com will ensure this.