1 reviews | Active since Dec 2013
Ridiculously high quotes and call out fees
I requested a quote from Windovert Strand for 3 patio blinds and 3 awnings for kitchen windows. The quote was ridiculously high R57321 and I eventually managed to get the job done for half of that price. The cheapest quote for the same job was R25000. I was told that I must pay a callout fee as I live far away in Montagu if I did not accept the quote. I was prepared to pay for the petrol not more than R350 as the person drives a small LDV (bakkie). He also told me that day he had other clients to see so I assumed he would share the travelling costs between us. Now I received an invoice for R1200 excluding VAT for the so called callout fee. I regard this as sheer ******ion. Do not use this company unless you have money to burn. I am seeking legal advice on this.
Hello Levrier,
Not sure what the circumstances are so cannot comment but it is not our policy to charge a call out fee.
We will discuss the matter with our Franchisee and have the invoice reversed.
We regret that you had a bad experience with us. The difference in price surprises us as we are generally very competitive.
Regards,
Jean
Hello Levrier,
Not sure what the circumstances are so cannot comment but it is not our policy to charge a call out fee.
We will discuss the matter with our Franchisee and have the invoice reversed.
We regret that you had a bad experience with us. The difference in price surprises us as we are generally very competitive.
Regards,
Jean
