DW
Deryl W

1 reviews | Active since Dec 2013

21 May 2015, 18:26

Ridiculously high quotes and call out fees

I requested a quote from Windovert Strand for 3 patio blinds and 3 awnings for kitchen windows. The quote was ridiculously high R57321 and I eventually managed to get the job done for half of that price. The cheapest quote for the same job was R25000. I was told that I must pay a callout fee as I live far away in Montagu if I did not accept the quote. I was prepared to pay for the petrol not more than R350 as the person drives a small LDV (bakkie). He also told me that day he had other clients to see so I assumed he would share the travelling costs between us. Now I received an invoice for R1200 excluding VAT for the so called callout fee. I regard this as sheer ******ion. Do not use this company unless you have money to burn. I am seeking legal advice on this.

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Replies (1)
Windovert
Windovert's reply21 May 2015, 18:57
Official
Hello Levrier,

Hello Levrier,
Not sure what the circumstances are so cannot comment but it is not our policy to charge a call out fee.
We will discuss the matter with our Franchisee and have the invoice reversed.
We regret that you had a bad experience with us. The difference in price surprises us as we are generally very competitive.
Regards,
Jean