1 reviews | Active since May 2015
Refuse to refund deposit after increase the quote
I requested a quote from Windoor for aluminium windows and doors. Accepted the quote of R162940.80, 18/12/2014 and paid a R90000 deposit. Early 2015 brought it under their attention that the window schedule changed and the builder was behind. Windoor was fully informed & the original quote was no longer applicable. Given the changes, current quote, I made a rough estimation of what the increase should be. Received a revised quote for more than R260000 and didn't except it. 7/5/2015, they sent another quote total R251125.64. Apparently most of the window & doors are customised. I obtain several quotes from other suppliers to establish if the windows& doors are indeed customise and if the quote was market related - IT WAS NOT. I reject the quote and request a refund of my deposit upon which they refuse to and want to deduct all sorts of fees and cost from the deposit, not taking into account that they are earning interest on my money since Dec 2014. By admission of Windoor, they haven't incurred any cost except for the technician's visits (04/ 2015) to the site of which the hours can easily be established. They have the attitude that I can take legal action if I want my money back<br>
Frances,
Your information above is not accurate, and is misleading.
As explained in great detail your requirements have increased from 34 products to 50 products.
We have a price match and better policy which you are no willing to take up.
We have visited the site 4 times.
We have spent 29 hours on a phenomenal amount of details, spreadsheets, drawings, consultations and hours and hours with your contractors.
You are on your 4th builder already? This is a red flag.
The quality of building on the site is poor. The apertures are not able to accommodate standard products. We have offered standard product at cost comparative prices without install.
We have offered countless options for providing you with quality product and not cheap, backyard or poorly supported items - there are many suppliers like that out there.
You entered into a contract, agreed to the terms and conditions for a superior product, and now that you want cheap quality you want a refund of your deposit?
We are not willing to entertain this, although refund options have been provided in accordance with the terms that you agreed to.
Awaiting your choice, and a resolution.
Alex
Frances,
Your information above is not accurate, and is misleading.
As explained in great detail your requirements have increased from 34 products to 50 products.
We have a price match and better policy which you are no willing to take up.
We have visited the site 4 times.
We have spent 29 hours on a phenomenal amount of details, spreadsheets, drawings, consultations and hours and hours with your contractors.
You are on your 4th builder already? This is a red flag.
The quality of building on the site is poor. The apertures are not able to accommodate standard products. We have offered standard product at cost comparative prices without install.
We have offered countless options for providing you with quality product and not cheap, backyard or poorly supported items - there are many suppliers like that out there.
You entered into a contract, agreed to the terms and conditions for a superior product, and now that you want cheap quality you want a refund of your deposit?
We are not willing to entertain this, although refund options have been provided in accordance with the terms that you agreed to.
Awaiting your choice, and a resolution.
Alex