False Advertising and Unprofessional over the phone

I asked for them to wash my hard to reach windows. They said they don't do my AREA. On their website - "We service greater Cape Town area and Somerset West etc.". I have lived in my suburb for years now (5km from the HQ of this company), and can confidently say, I live in Cape Town. Somerset West is 40+km away. When pointing this out I was informed that they are so busy that they only concentrating working in the area that they are based. Then please dear company remove the advertising from your website.