Door Fitment

<p>On the 30/08/2016 or the 01/09/2016 Wincrest Homes did an installation of a door after my property was broken into.</p> <p> </p> <p>From the 2nd week in September 2016, the door became difficult to lock.</p> <p> </p> <p>During the course of October/November 2016, I have made numerous calls to Wincrest Homes, spoke to Dillon who on every occassion stated that he will send the carpenter out to have a look at the door, it is now December 2016 and I am still waiting for this to happen.</p> <p> </p> <p>At first Dillon gave me excuses as to why the door is not locking:</p> <p>- Rainy weather</p> <p>- Swollen door</p> <p>- Swollen frame work</p> <p>- Door not sealed properly (I am assuming he meant with the varnish)</p> <p>- I should call the insurance company</p> <p>Only later when I had enough of the above, did he opt to send someone out. (Like I said, I am still waiting)</p> <p> </p> <p>With every call to Dillon, it was always the carpenters fault for not making the appointment and I was always promised a call back with a solution, nothing, not a shred of customer service.</p> <p> </p> <p>This is what happens when you outsource the work that you have been outsourced to do.</p> <p> </p> <p>If my door is not sorted out within the next 48 hours. I will write a complaint to my insurance company, stating the facts like I have and that can determine were you fall in the prefered supplier list.</p>