Over promising and under delivering

I recently (22/6/2015) ordered a product through Win-A-Lot Online shopping services. <br> <br> After waiting a week and not receiving any indication of when the parcel would be delivered, I contacted them via their website (29/06/2015) with no response. I phoned them two days later (1/07/2015) and I was promised to be called back with information on my order. I was never phoned. <br> <br> I phoned a total of 8 times over a period of four days between 1-4 July, each time being promised that the parcel was on its way, or that I would be phoned back with a tracking number, but never received one single call back.<br> <br> Finally I received an e-mail (6/7/2015) with a tracking number, two weeks after my online order. The parcel had in fact only left their shop two weeks after ordering it. The courier service deliver my parcel within three days after receiving the parcel from Win A Lot.<br> <br> The worst attitude from staff. The worst customer service ever experienced.