1 reviews | Active since May 2013
You have to take the yoyo not the scratch card
I was at that branch yesterday just before 18H00 because the branches in Stellenbosch (i live in Stellenbosch) and Somerset West Mall was closed (even though as per the internet the Somerset West was supposed to be open till 19H00)<br> I wanted to enter the #DoubleUpSummer promo competition. Firstly the attendant did not know what i was talking about, then I was told there are no scratch cards but I can get a Engen yoyo instead. <br> I asked for the manager firstly I had to explain about the competition but I was rudely and unapologetically told that they were out of stock so I could not enter. The promo required to take a selfie with the scratch card to increase your chances. I understand that the out of stock would apply to the spot prizes but not the scratch cards. It is amazing that I spent R200 incl tip for a takeaway plus having to drive there only to be treated that way. I entered a Coke competition and won an Engen yoyo!!!!! I am also going to post this on the Coke site too. I believe they should be aware of this. <br> I seem to have an annual bad experience with your franchise.
Thank you very much for taking the time to report your experience with our False Bay Engen Wimpy N2 branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our False Bay Engen Wimpy N2 branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
