TA
Thapelo A

1 reviews | Active since Aug 2013

23 Nov 2015, 13:57

Wrong orders and burnt bread

Generally me and my fiance get great service at Wimpy. There are 3 wimpy's around where i stay in Ferndale and we have used all 3, this Malibongwe one included. But this Malibongwe one is the only Wimpy where we have gotten incorrect orders 3 times, found people sleeping at the drive through and just this past weekend we bought R106 worth of dagwoods only to arrive home and find both had burnt bread! <br> <br> On two prior occasions we ordered plain dagwoods only to get dagwood and chips when collecting. The staff at this branch seems very very *********** in comparison to the other branches and like i mentioned before there are many Wimpy's around me and also when in Durban we always eat a Wimpy on our trip so I have very good reference points.<br> <br> The price of meals at Wimpy is way too high for there to be any mistakes with orders or to even get sub-standard food. This is unacceptable

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Replies (1)
Wimpy
Wimpy's reply24 Nov 2015, 11:25
Official
Hello thapeloafrika,

Thank you very much for taking the time to report your experience with our Malibongwe, Randburg branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Wimpy Customer Care

Best regards,