HS
Henny S
1 reviews | Active since Feb 2011
08 Dec 2016, 09:47
Wrong Order
<p>I ordered a toasted bacon egg and cheese as well as a large coffee to the total of R56.80.</p> <p> </p> <p>I never received a till slip only the credit card slip.</p> <p> </p> <p>When I got on the highway and started eating i realized that there was no bacon in my sandwich.</p> <p>I was not willing to turn around for this and tried calling the manager but I was told he is busy.</p> <p> </p> <p>So I paid for something I never received and the service was terrible.</p>
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Wimpy's replyOfficial
09 Dec 2016, 16:26Thank you very much for taking the time to report your experience with our (Olivedale ) branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Wimpy Team
Best regards,
Wimpy's reply09 Dec 2016, 16:26
Official
Thank you very much for taking the time to report your experience with our (Olivedale ) branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Wimpy Team
Best regards,